Legal
Refund & Shipping Policy
How shipping, returns and refunds work for products sold in InerDrop stores and for platform subscriptions.
Last updated: November 2, 2026
Shipping
Orders ship to the United States and many other countries. Supplier orders are placed after payment is confirmed; processing usually takes 1–5 business days, and delivery time depends on the carrier and destination shown at checkout. A tracking number is shared when available.
Damaged, wrong or missing items
Contact the store within 30 days of delivery with your order number and photos. Eligible orders are reshipped or refunded.
Returns
Each store may set its own return rules on its refund policy page. Unless the store states otherwise, unused items can be returned within 30 days of delivery; return shipping may be paid by the customer.
How refunds are paid
Approved refunds go back to the original payment method: PayPal in USD, or M-Pesa in MZN. Processing fees may not be refundable.
Subscription fees
Merchant plan payments are not refundable once a billing period starts, except where required by law. You can stop renewing at any time.
Questions? Write to support@inerdrop.com.