Support
We're here to help
Our team supports merchants in the United States and in Mozambique. We reply by email, usually within one business day (US Eastern Time).
Last updated: November 2, 2026
Before you write
Many answers are in the FAQ. For domain issues, open Settings → Domains and press Check connection — it shows exactly what is missing.
What to include
Your store name, the email of your account, an order number if relevant, and a screenshot of the problem.
Payments and payouts
For PayPal and M-Pesa payments, refunds and payout requests, include the payment reference or M-Pesa transaction code.
Questions? Write to support@inerdrop.com.